Add a filter to your email account allowing emails from help@mykaleidoscope.com and scholarships@swe.org. For recommenders, please encourage them to do this before you enter them as a recommender. Recommenders will receive an email with the subject line “You have received a recommendation request!” from help@mykaleidoscope.com.
Also confirm that you have submitted the recommender email address correctly. You may want to suggest that they copy and paste the password into the appropriate login box to minimize errors.